Customer app
Tenants submit and track requests by chat, photo, video or voice, then review the budget and approve in one tap.
HomeCare · Client work
From first call to final payment.
HomeCare is a property-maintenance platform we're building for a client. It replaces a phone-and-spreadsheet dispatch process with one tracked workflow across customer, inspector and worker apps, an operations console, a public website and payments.
- Type
- Client engagement
- Sector
- Property maintenance
- Scope
- Design + full build
- Status
- In build
Property maintenance · end to end
One tracked workflow, from a tenant's first message to the worker getting paid.
ReportRouteApproveDispatchCompleteSettle
The challenge
Maintenance requests arrive by phone all day. Each one is triaged, matched to a worker, dispatched and chased to completion by hand.
The process holds at low volume, but it doesn't scale and leaves no record. Calls share no queue, so some are missed. One person decides who suits each job. Status, budgets and payments are held informally. We're building the platform that performs that whole process end to end, with full visibility and a complete record of every job.
Six surfaces, one workflow.
Inspector app
Inspectors review each request, inspect if needed, set the budget, and assign the work.
Worker app
Skilled workers receive approved jobs, navigate to site, work through checklists, and report back with evidence.
Operations console
Central dispatch, service configuration, refunds, complaints, quality controls, promotions and reporting.
Public website
The front door: services, quotes and booking, feeding straight into the same workflow.
Payments
An integrated gateway handles checkout on completion and pays workers out, with a full audit trail.
Request lifecycle
Every job, tracked end to end.
- 01
Report
The tenant submits the issue with photos, video or voice.
- 02
Route
The request routes to the inspector for the service area.
- 03
Approve
The inspector reviews, inspects if required, and sets a budget.
- 04
Dispatch
The platform notifies a suitable worker, who accepts.
- 05
Complete
The worker completes the work and submits proof.
- 06
Settle
The customer is charged and the worker is paid out.
What the platform covers
Customer experienceService catalogue, request, quotation, booking, rescheduling, tracking, payment and feedback.
Field operationsWorker and inspector onboarding, skills, availability, job acceptance, navigation, checklists, evidence and earnings.
Business operationsService configuration, dispatch, refunds, complaints, quality controls, promotions and reporting.
Platform servicesIdentity, notifications, payments, maps, workflow, integrations and audit.
Non-functionalAvailability, performance, security, privacy, recoverability, monitoring and scalability.